We have researched the options used by other retailers and distributors and our shipping options are set out to be online and competitive with comparable outlets/options. Books, and multiples of, can be heavy and incur expensive delivery charges so we have tried to list these in a concise format below to help avoid any confusion. We use Royal Mail, and, where needed, a courier to aim for delivery within THREE - SEVEN WORKING DAYS in the UK Monday - Friday, For overseas and worldwide no more than 28 working days. Where possible we recycle packing materials and we aim to use as much biodegradable material in our packaging as possible. Available postage and packing charges are listed at the checkout and we offer as follows:
UK Delivery 1st Class - £3.75
Where possible in stock items are despatched within 24 hours. At times your item(s) may be sent in separate parcels. Normal delivery time using this option should take 1-2 working days to arrive. This option is available for delivery to UK mainland addresses: Monday to Saturday, excluding public holidays.
UK Delivery 2nd Class - £3.25
Where possible in stock items are despatched within 24 hours. At times your item(s) may be sent in separate parcels. Normal delivery time using this option should take 3-5 working days to arrive.
Delivery to UK mainland addresses: Monday to Saturday, excluding public holidays.
Please note prices are per book.
Overseas / Rest of the World Delivery - £7.00
Estimated delivery time: 7 - 10 working days from despatch.
We will always do our best to accommodate requests from overseas readers and we have shipped books worldwide. Due to the weights and customs declarations involved we are only able to offer a POA service. (price on application) We use signed for overseas (requires address/postal/Zip code)
Other Delivery Notes / Questions
If you have any questions regarding delivery of any of our items please let us know by either dropping us a line at firstname.lastname@example.org or via the contact form on the contact page. We will do our best to assist with answering your question and help to fulfil any specific delivery request you may have.
Taxes and Duties
The prices payable for goods are as set out in the website, these prices are inclusive of VAT where applicable (books are currently zero rated). Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT, and will be required to pay extra for delivery and clearance where necessary.
We will endeavour to advise of any additional charges, however, if you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, these taxes/charges are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Helen Kelly Author has no control over additional charges in relation to customs clearance. We strongly recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer.
We aim to process all orders as soon as promptly as possible. If we receive your order before 2pm Monday - Friday, whenever possible we will despatch on the same day. If items are out of stock and are due in within 48 hours we will hold the order to despatch in one parcel.
We want to offer all customers as much protection as possible and ensure that your full consumer protection rights apply. You have fourteen working days from date of delivery to cancel your order and return the goods (in an as new and undamaged condition) for a full refund of the purchase price. We will not refund postage and packing or return postage and packing.
In the unlikely event that the item you have ordered is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.