Return & Exchange Policy
We always aim to fulfil all orders accurately, but sometime mistakes happen. If we send you the wrong book or item, we will cover the return postage and despatch the correct item.
If your purchase is damaged during delivery, please e-mail us immediately preferably with picture to show any damage and we will arrange return and a credit or refund.
Unfortunately, we cannot accept responsibility for a change of mind - we will exchange if the item is returned in 'as new' condition but the additional postage costs incurred must be at your expense. This must be within the fourteen-day period.
In today’s electronic and digital world, it is very easy to track deliveries, report a problem, send photos to show damage and generally maintain a high-level communication.
Please note we must be notified no later than four weeks after you have placed your order for any issue to be recognised.
If you have not notified us within this time limit we will not be able to accept returns or re-send items lost or damaged in the post.
If you request that your parcel is left in an agreed place and the delivery company comply and leave the parcel there, we cannot accept responsibility if the parcel goes missing.